Refund Policy

Last updated: August 10, 2024

Welcome to AI Hug Video. We strive to provide high-quality, AI-generated hug videos. Due to the nature of our digital service, we generally do not offer refunds. This policy outlines our stance on refunds and the limited circumstances under which we may consider them.

Refund Eligibility:

Our service involves the processing of user-provided photos and AI-generated content, which is typically non-reversible. We do not offer refunds for:

a. Change of Mind: Deciding not to use our services after purchase.

b. Unused Services: Choosing not to generate videos after purchasing credits.

Refund Requests:

In exceptional circumstances, you may request a refund by contacting our support team at hi[@]AIHugVideo.org. Each request will be reviewed individually.

When requesting a refund, please provide:

a. Your full name

b. Email address associated with your AI Hug Video account

c. Date of purchase

d. Reason for the refund request

We will respond to your request promptly. Approved refunds will be processed through the original payment method.

In cases of significant technical issues preventing video generation, and if we cannot provide a solution, we may consider a refund.

For accidental duplicate charges, contact us immediately. We will work with our payment partner, Stripe.com, to refund any duplicate charges promptly.

Contact Information:

If you have any questions about our Refund Policy, please contact us at [email protected].